Product.

  • The Scoop has a maximum capacity of 30 grams, with measurements at the 5, 10 & 20 gram mark.

    Please note that the scoop capacity is designed to a 60mLs/cc volume. Powdered supplement servings are averaged to a density of 0.5 grams per cubic mL, therefore a 60mL volume equates to a 30 gram serving.

  • Our unique scoop closure is a one size fits all. Just like a measuring cup, you may need to scoop more than once to achieve serving sizes greater than 30 grams.

  • We offer one cup size which has a maximum capacity of 600mLs / 20oz. Both metric and imperial markings can be found on the rear of the cup.

    Metric markings - 50mL, 100mL, 200mL, 300mL, 400mL, 500mL, 600mL.

    Imperial markings – 4oz, 8oz, 12oz, 16oz, 20oz.

  • All of our products are BPA/BPS free and made from food safe materials.

    Scoop – Low density Polyethylene (LDPE)
    Lid – High Density Polyethylene (HDPE)
    Carry handle – Food grade silicone
    Cup– Tritan

  • Tritan offers the clarity and visual appeal of glass, however offers the resilience and portability of plastic. Unlike aluminium or glass, if dropped Tritan won’t shatter or dint.

  • At Pro Scoop we have carefully selected appropriate materials for each of our components and are committed to ensuring a sustainable business and supply chain. But isn’t plastic the enemy?

    Single use plastic items damage our environment, are energy exhaustive, expensive to produce and often bypass our recycling systems. Permanent, reusable plastics on the other hand are lightweight, cost effective and easy to transport. Plastics play a vital role in this world, it’s how we choose to produce and reuse these plastics that make all the difference.

    All of our products are recyclable at the end of their long lives and our components are individually replaceable.

  • Wash and rinse your shaker thoroughly before first use and after each use. Gently hand wash with a non-abrasive sponge for best results. Pro Scoop parts are all top shelf dishwasher safe, however we highly recommend washing by hand for product longevity.

  • Our products are designed to be highly leak resistant and we can guarantee that that you won’t experience any leaks whist shaking, mixing or drinking!

    However we suggest you do not keep the bottle in an upside-down position for extended periods of time as this can occasionally lead to some dripping.

  • We’ve found many supplement users don’t use these mixer balls; however we sell them as an optional item via https://www.proscoop.com.au/products/mixer-ball in an effort to stop unwanted mixer balls contributing to landfill and ending in waste.

Branded Pro Scoop.

  • Minimum orders start from 500 units, however this can increase subject to the level of customisation.

  • Our ‘generic’ shakers retail for $32.95 AUD, however we recommend retailing branded shakers for AUD $34.95.

  • Please complete and submit an enquiry form via our ‘Branded Pro Scoop’ page https://www.proscoop.com.au/branded-pro-scoop

  • 6-8 weeks upon approval of the new design.

Shipping/Delivery.

  • Please allow for Covid related delays in addition to the below stated times.

    Australia delivery times:

    Melbourne Metro – Up to 3 Business days
    Regional Victoria – Up to 6 Business days
    Interstate Metro – 4 – 7 Business days
    Interstate Regional – 5 – 7 Business days

    Overseas delivery times:

    UK – 9 Business days
    New Zealand – 8 Business days
    Europe – 10 Business days
    Americas – 7 Business days
    Rest of world – 10+ Business days

    All of our products are proudly distributed by Australia Post. We aim to dispatch all of our orders within 24 hours of order confirmation. All delivery times should be used as a guide only & do not account for additional customs clearance delays.

    Please note any local custom, dutiable & VAT fees are the responsibility of the customer on all international orders. For more information about your country's custom policies, please contact your local customs office.

  • Australia wide - $4.95 flat shipping rate.
    New Zealand - $12.50 flat shipping rate.
    Overseas - $20 flat shipping rate.

  • Upon ordering your Pro Scoop, you will receive an online confirmation email with your order number & tracking consignment number. Please follow the link provided in this email to track your items.

    Our emails can occasionally end up in your ‘Junk’ or ‘Promotions’ folders in your email account, don’t forget to check here.

  • We offer express shipping for all Australian orders. Please add this during checkout at a flat rate of $15.

Warranty & Returns.

  • Pro Scoop is happy to exchange any products which are delivered faulty within 14 days of receiving your purchase; however we do not provide refunds for change of mind. The product must be unused & returned to Pro Scoop in its original packaging.

    If you wish to return a faulty or damaged product please notify our customer service team at team@proscoop.com.au Please include your contact details, proof of purchase and evidence of your damaged or defective goods.

    Returns outside these time frames may be accepted at the discretion of Pro Scoop and may only be exchanged for an alternative product unless found faulty.

    Customers who have purchased Pro Scoop from an authorized retailer must initiate all returns and exchanges via the original point of purchase.

  • At Pro Scoop we provide a 12 month warranty for non-conforming parts with any defects in materials and workmanship. This warranty does not extend to general wear and tear of the product.

    Customers must notify Pro Scoop immediately and provide a proof of purchase in order for us to provide you with an exchange or refund.

    Pro Scoop will replace without charge any defective parts or products, upon receiving satisfactory evidence of the defect.

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